Does Case have a Warranty?

We stand behind the quality of our products and offer the following warranty coverage:

Phone Cases:
If your case becomes damaged within one year of purchase, we’ll send you a free replacement.

If you’d prefer a refund instead of a replacement, you may request one within 90 days of your purchase.

Accessories:
For accessories, we offer either a refund or replacement within 90 days of purchase in the event of damage or defect.

If you need to file a warranty claim, please reach out to our customer experience team with your order number and a photo of the issue—we’re here to help!

How do I submit a return?

Change your mind? Need a different size or color? It doesn’t really matter the reason because our 100% Happiness Guarantee means just that! We’ve made it quick and easy to find a solution for any return or exchange!

1. Make sure to have your order number and shipping zip/postal code ready! You can find your order number in the header of your confirmation email or in the top right corner of the open email.
   
2. Visit our Return Portal and follow the steps to return/exchange or receive a replacement!
   
3. You’ll get an email as soon as your return or exchange is processed letting you know you have a new product, gift card or refund coming your way!

Do I have to pay for return shipping?

Yes, a small handling fee applies to returns, which varies based on your location. This helps cover processing and shipping costs to ensure a smooth return experience.

What is your screen protection guarantee?

We has a $500 Screen Protection Guarantee. If your screen cracks while wearing a Case AND our screen protector, we’ll pay for the repairs. You can find details on this program.

Are customized cases eligible for returns?

Yes, if you are not satisfied with your custom case you can submit a return through our returns portal.  However, the custom fee is non-refundable.

Can I exchange or return an item if I received it as a gift?

Yes! If you received an item as a gift, you can return or exchange it within 30 days from the original purchase date. Our return portal makes the process quick and easy—simply start your return/exchange. If you need any assistance, our support team is happy to help!

I ordered the wrong case/received the wrong case, can I get an exchange?

Mistakes can happen and we’ll definitely help get you sorted and a case you love on your phone!

If you are not satisfied with your Case, or your case has any defects, please email us within 30 days of purchase and we will happily work with you to resolve the issue.

How do I submit a return if I purchased from a retail store or Amazon?

If you purchased a product from Amazon or any of our retail partners, you can either return or exchange it directly with them, or contact us! Please note, you won’t be able to use our return portal for retail or Amazon orders but we’d still love to help you!

When will I receive my replacement/exchange?

Once your return is in transit and tracking is active, your replacement or exchange will be processed and shipped within 3-5 business days. You’ll receive an email with your shipping confirmation and tracking details as soon as it’s on the way!

When will I receive my refund?

Refunds are processed once your return is in transit. The timing of the refund appearing in your account depends on your bank. Most banks process refunds within 1-3 business days, but in some cases, it may take up to 10 business days for the funds to be reflected in your account.